Privacy Policy

/Privacy Policy
Privacy Policy2018-10-25T08:41:39+00:00

PRIVACY POLICY

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information on our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you will be asked to enter your name, email address, mailing address, phone number or other details to help with our fulfilment of your order.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, enter information on our site, or provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To inform you of relevant offers and price changes by email, even up to a year after your order. (You will probably only order firewood once a year).
  • We do not share your information with anyone else.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping basket. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping basket.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, it won’t affect the user’s experience.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information.

Third-party links

We do not include or offer third-party products or services on our website.

Personal Information

You can change your personal information:

  • By logging into your account

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and you will promptly be removed from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the email address: info@nenevalleyfirewood.co.uk

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